Pando Access FAQ Data

Question 1

How qualified are your Women’s Health experts?

Accepted Answer

All our Women’s Health experts are registered with MRCOG or MRCGP (Membership of Royal College of Obs & gynae/GP). Paired with additional qualifications and special interests, our women’s health specialists can give expertise on contraception, sexual health, menopause and other issues impacting women’s health. At Pando, we only work with the highest level of specialists to ensure the very best support for all women.

Question 2

Is Dermatology available yet?

Accepted Answer

Whilst Dermatology is unavailable, it will be a huge part of our future offering. We are well underway working out logistics with specialist dermatologists, cultivating the most efficient patient journeys to help to reassure and even provide prescriptions. Watch this space and sign up here to test our Dermatology service first.

Question 3

How do I speak with a specialist?

Accepted Answer

Pando Access gives healthcare organisations fast and easy access to a wealth of different healthcare specialists. Whether it’s paediatricians, midwives, women’s health experts or dermatologists, Pando can easily integrate with our plug in service.Although we are unable to treat patients directly, you can sign up to our Beta service and get early access to highly-qualified UK’s specialists - Pando Access gives healthcare organisations fast and easy access to a wealth of different healthcare specialists. Whether it’s paediatricians, midwives, women’s health experts or dermatologists, Pando can easily integrate with our plug in service.Although we are unable to treat patients directly, you can sign up to our Beta service and get early access to highly-qualified UK’s specialists.

Question 4

How qualified are your midwives?

Accepted Answer

Our Midwifery team is also incredibly experienced with knowledge in a variety of expertise (home births, hypnobirth, etc) and work within an array of settings (ie community, hospital, postnatal care). All of our midwives have been practising for a minimum of 3 years in the NHS. Applicants go through a multistage interview process to ensure that they are a good fit for our team. At Pando, we only work with the highest level of specialists to ensure the very best support for all parents and parents-to-be.

Question 5

How qualified are your paediatricians?

Accepted Answer

Every Paediatrician working with Pando is UK registered with the GMC (General Medical Council) and has MRCPCH (Membership of the Royal College of Paediatrics and Child Health). Applicants go through a multistage interview process to ensure that they are a good fit for our team. At Pando, we only work with the highest level of specialists to ensure the very best support for all parents and parents-to-be.

Question 6

Do Pando Access’ clinicians take mandatory annual training like within the NHS?

Accepted Answer

We have strict policies and procedures in place as a company, but also for the expert Midwives and Paediatricians who work for Pando. All our midwives follow NICE guidance wherever possible, as they would within their NHS employment, as well as follow our policies and guidelines. They also undertake mandatory training and assessments before being able to work for our service.

Question 7

How is my data stored and used?

Accepted Answer

Pando stores your health data in accordance with UK legislation. We are ISO 27001 compliant and meet NHSX DTAC standards, rated as Excellent at our last inspection. All patient identifiable data is encrypted & securely stored in EU servers used for healthcare. Your rights under GDPR are guaranteed.

Question 8

Who are your paediatricians?

Accepted Answer

Our paediatricians all have a minimum of 7 years experience, are members of the relevant Royal College (ie Royal College of Paediatrics & Child Health, Royal College of Obstetricians & Gynaecologists, Royal College of General Practitioners etc) and have passed all the speciality examinations needed.

Question 9

Are you part of the NHS

Accepted Answer

No, we are not part of the NHS. Pando Access (Forward Clinical Ltd, company no. 10420044) is a health tech company that connects healthcare for everyone. All our doctors are highly-qualified NHS specialists in their field and our service is registered with the CQC (Care Quality Commission).

Question 10

Who are your midwives?

Accepted Answer

Our midwives have all been practicing in the NHS for a minimum of 3 years and have wide-ranging experience in community midwifery, delivery of babies and post-natal care. They are all registered with the NMC.

Question 11

What outcomes can I expect after my consultation?

Accepted Answer

Once your chat with one of our specialist clinicians ends, you will receive a written transcript of your consultation via email. If you are looking for further healthcare assistance or when returning to use the service again, this can be used as reference. Our specialist doctors will provide you with high-quality medical advice, guidance and support. If you need to seek further medical assistance, they can consult you on the next step of care required.

Question 12

What does CQC (Care Quality Commission) registered mean?

Accepted Answer

The CQC is the regulator for Health & Social care within England & Wales. They set standards that healthcare and social care providers must meet in order to offer safe, effective care. Being CQC registered is the benchmark for healthcare services. No healthcare organisation should be practicing without registration.